Return & Refund Policy
At Gololz, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a hassle-free return and refund policy.
Returns: You have 30 days from the date of delivery to return your product for a full refund. To be eligible for a return, the product must be unused and in the same condition as when you received it, with all original tags and packaging. To initiate a return, please contact our customer service team at support@gololz.com to obtain a Return Merchandise Authorization (RMA) number. Once you have received your RMA number, please securely pack the item and ship it back to us at 10000 Sir Francis Drake Blvd, Point Reyes Station, California 94956, United States.
Refunds: Once we receive your returned item, we will inspect it to ensure that it meets our return policy guidelines. If your return is approved, we will initiate a refund to your original payment method. Please note that it may take an additional 3-5 business days for the refund to appear on your account, depending on your payment method and financial institution.
Exchanges: If you received a defective or damaged product, please contact our customer service team immediately to arrange for an exchange. We will replace your item with a new one at no additional cost to you. Please note that we can only exchange items that are still in stock.
Cancellations: If you need to cancel your order, please contact our customer service team as soon as possible. If your order has not yet been shipped, we will cancel your order and issue a full refund. If your order has already been shipped, you will need to follow our return policy guidelines to receive a refund.
Contact Us: If you have any questions or concerns about our Return & Refund Policy, please do not hesitate to contact our customer service team at support@gololz.com. We are here to help you and ensure your satisfaction with our products and services.
By making a purchase on Gololz, you agree to the terms of our Return & Refund Policy.