FAQs

At Gololz, we want to make sure that all of your questions are answered. Please review our FAQs below to find answers to some of the most common questions that we receive.

Q: What is your return policy?

  • A: We offer a 30-day return policy for all items purchased on our website. Please review our Return & Refund Policy for more information.

Q: How long does it take to receive my order?

  • A: Our handling time is 1-2 business days (Monday-Friday), and our transit time is 3-4 business days (Monday-Friday). Please note that transit times may vary depending on your location and shipping carrier.

Q: What payment methods do you accept?

  • A: We accept Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay.

Q: Do you offer international shipping?

  • A: Currently, we only ship within the United States.

Q: How do I track my order?

  • A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track your package on the carrier's website.

Q: Do you offer a warranty on your products?

  • A: We offer a 1-year warranty on all of our products. Please review our Warranty Policy for more information.

Q: How can I contact your customer service team?

  • A: You can contact our customer service team by email at support@gololz.com or by phone at +1 854-221-6847. Our customer service hours are Monday-Friday from 9:00 AM to 5:00 PM EST.

Q: Can I cancel my order?

  • A: If you need to cancel your order, please contact our customer service team as soon as possible. If your order has not yet been shipped, we will cancel your order and issue a full refund. If your order has already been shipped, you will need to follow our return policy guidelines to receive a refund.

Q: How can I leave a product review?

  • A: You can leave a product review by visiting the product page on our website and clicking on the "Write a Review" button.

If you have any additional questions or concerns, please do not hesitate to contact our customer service team. We are here to help you and ensure a smooth shopping experience.